Join Our Vibrant Team as a Client Operations Associate!

Are you ready to take your career to the next level? Whim Hospitality is searching for a dedicated and detail-oriented Client Operations Associate to become a vital part of our dynamic team! If you have a passion for operational excellence and delivering exceptional client experiences, we want to hear from you!

About Whim Hospitality:

At Whim Hospitality, we believe in creating unforgettable experiences through exceptional service and teamwork. Based in the beautiful Texas Hill Country, our company is dedicated to fostering a culture of innovation, creativity, and generosity as we work together to delight our clients and guests.

What You’ll Be Doing:

Client Liaison: Serve as the onsite point of contact between operations teams and clients, ensuring seamless delivery and setup during events.

Operational Support: Assist the sales team by auditing load-in and load-out instructions and processing quotes, reservations, and invoices.

Coordination Excellence: Conduct site visits pre-event and during setup, managing logistics to meet client expectations.

Workflow Collaboration: Work closely with the Director of Operations and General Manager to develop and implement standard operating procedures that enhance cross-functional workflows.

Real-Time Problem Solving: Make adjustments based on client requests, troubleshooting logistical challenges as they arise.

Data Management: Maintain accurate records of customer interactions and event details, generating reports for management review.

What We’re Looking For:

• Passion for Service: A strong commitment to delivering exceptional client service and creating memorable experiences.
• Project Management Skills: Proven ability to manage multiple tasks and navigate challenges in a fast-paced environment.
• Communication Skills: Excellent verbal and written communication skills, with the ability to liaise effectively with clients, internal teams, and external vendors.
• Team Player: Collaborative attitude with experience working across teams to ensure seamless operations.
• Experience: 1-3 years in event planning, client services, or operations management within the hospitality or event industry is preferred.
• Technical Proficiency: Familiarity with project management software (e.g., POR system) and proficiency in Microsoft Office Suite.

Why You Should Join Us:

• Work at a Premier Venue: Be part of a team at the Hill Country's premier venue, renowned for its stunning beauty and exceptional service.
• Team Culture: Join a talented and enthusiastic team that values collaboration and support, ensuring a positive and engaging work environment.
• Dynamic Scheduling: Enjoy a schedule that provides a balance of flexibility and structure, allowing you to thrive in a rewarding work environment while meeting the needs of our guests.
• Professional Growth: Gain valuable experience in the hospitality industry, with clear career paths for advancement. Opportunities exist for you to progress into roles such as Lead Activities Coordinator or Management positions as you develop your skills.
• Employee Perks: Take advantage of employee discounts for lodging and our beautiful restaurant, along with medical, dental, and vision insurance, employee meals, paid time off, holiday pay, referral bonuses, free parking, and the chance to work in a beautiful and dynamic environment.

If you are passionate about operational excellence and delivering outstanding client experiences, apply now to join our team at Whim Hospitality!

Compensation:

Salary: $65,000 - $70,000 per year, with opportunities for performance-based incentives.