Inside Sales Specialist
Company Overview
Whim Hospitality is a leading event rental company specializing in providing high-quality rental and tent services and floral design. We provide products and services for a wide range of occasions, from weddings and corporate events to private parties and festivals. With a commitment to excellence and customer satisfaction, we take pride in offering an extensive inventory of rental items and exceptional customer service. We are looking for an enthusiastic and customer-focused Inside Sales Specialist to join our team and contribute to our continued success.
Job Summary
As an Inside Sales Specialist, you will play a pivotal role in driving revenue growth for Whim Hospitality by effectively managing incoming inquiries and converting them into sales opportunities. You will engage with prospective clients, understand their event needs, and recommend the appropriate event rental solutions from our extensive inventory. Your primary goal will be to ensure a seamless and positive customer experience, from the initial contact to closing the sale.
Responsibilities and Duties
Inbound Sales:
- Respond promptly to inbound inquiries via phone, email, and website.
- Build rapport with potential clients, actively listen to their requirements, and offer tailored event rental solutions.
- Grow accounts organically through relationship-based sales.
- Product Knowledge:
- Maintain a comprehensive understanding of our rental inventory, pricing, and service offerings.
- Provide detailed product information and recommendations to clients, addressing their specific event needs.
Quoting and Proposal Generation:
- Prepare accurate and timely quotes and proposals based on client requirements.
- Follow up with clients to answer questions, make adjustments, and close deals.
Customer Relationship Management:
- Cultivate positive and long-lasting relationships with clients, ensuring their satisfaction throughout the sales process.
- Keep detailed records of client interactions and sales activities in the CRM system.
Cross-Selling and Up-Selling:
- Identify opportunities to cross-sell or up-sell additional services or equipment to maximize sales revenue.
Collaboration:
- Collaborate with the sales team, operations, and other departments to ensure seamless execution of client orders.
Market Research:
- Stay informed about industry trends, competitor offerings, and emerging event technologies to remain a trusted advisor to clients.
Qualifications and Skills
- Proven experience in inbound sales, preferably in the event rental or hospitality industry.
- Exceptional communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using CRM software and Microsoft Office Suite.
- Ability to work independently and as part of a team.
- A passion for customer service and a dedication to exceeding customer expectations.
- Flexibility to work weekends and evenings, as needed, to accommodate client schedules.
Benefits and Perks
Competitive hourly rate + sales incentive.
Personal Time Off.
9 Paid Holidays.
Comprehensive health benefits.
Ongoing training and professional development opportunities.
A dynamic and collaborative work environment.